Frequntly Asked Questions

Live Sites Hosting

 

Find answers to frequently asked questions (FAQ) about our hosting, design, and ecommerce solutions.

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Web design questions
Web Hosting Questions
Payment Questions
Shopping Cart questions
Guarantee Questions
General questions


Web Design questions

Q. What should we look for in a web site design firm?

A.

One of the major frustrations for clients occurs when they receive wildly varying quotes for web design projects. One of the best ways to avoid this, and ensure the work is completed to the highest standards, is to specify accurately all aspects of the work to be completed.

The old cliché of comparing apples to apples rings true. Note the exact specifications for the project, how many pages you require, how many forms, etc. This step will ensure that everyone is quoting for the same work, and only then can you really see who offers the best value without compromising on quality.

Having said that, we usually only establish the exact needs of our clients after several meetings and discussions.  It can be very difficult for people inexperienced with web design and Internet marketing to know exactly what can be done to best serve their specific needs.  Beyond this, you need to consider various other factors.

These may include:

  • Experience of the team
  • Expertise of the team
  • Past projects completed
  • Success of previous projects
  • References and testimonials
  • Equipment—does the designer have all the equipment necessary to complete all aspects of your project? This could include digital cameras, scanners, and professional software
  • Specialist skills (i.e. search engine placement skills, PHP language and development skills, security, authenticity of content, W3C standards validation, use of and validation of CSS style system)

 

We have extensive experience in research, copyrighting, Internet marketing ( SEO), designing web sites, Internet security and graphic arts. A site completed by us is reviewed extensively for such critical issues as load time (how long does the site take to come up onto the screen?), browser compatibility (is the site displayed the same by different computers?), does it pass the W3C standard test, search engine friendliness and navigational ease. With these extensive skills and reviews, sites completed by us are of the highest quality.

Q. A lot of people claim to have web design skills nowadays. Why shouldn't we use just anybody who claims to have these skills?

A.

We do find that this is one of the most common scenarios we are presented with. Our answer is that design skills are only a very small part of web site development. It is no longer good enough to have an average looking site if it does not attract visitors and entice them to stay and browse (site stickiness).

The process we go through in designing a site is exhaustive.
Firstly, we set a series of meetings with our clients to establish exactly what they want and need the site to do for them. Once the objectives of the site are clearly established, we research the target market and assess their requirements for such a site. In the development stages of the site, we go through a series of tests to identify issues such as load time, copy effectiveness, navigational ease, and the quality of product presentation and overall design success.

In close consultation with our clients, we then move on to complete the look and feel of the site.

The copy is developed in association with the client and our expertise in Internet marketing ensures that the site will place as high as possible in search engines, and to ensure its relevancy. Privacy commitments are then included into the site (again, research shows that privacy is the biggest concerns for Internet users).

Our security expertise ensures the site code and access to databases has a high level of security for the site.

Once the site passes a series of strict criteria, ranging from security issues, to navigational issues, to marketing issues, the site is ready for publishing. 

Our clients are involved in the development of the site as much as possible, to ensure that it meets the objectives set earlier and that it is a site of the highest standard.

Q. How long would it take to build a site?

A.

Typically a site would be completed in three to six weeks from the time a project is approved and a deposit has been received. The time of completion quite often depends on the time it takes to develop graphics, copy writing and to a large extent the cooperation of a client. We work closely with the client and value the expertise in their field or business so completion time is also dependent on the client to supply relevant material.

Q. Once the site is up and running, what do I have to do to maintain it?

A.

The site needs to be marketed on an ongoing basis. Fresh information also needs to be put into the site to keep it up to date and interesting. You can do this yourself if your company has the resources available in-house, or we would be delighted to be of assistance occasionally or an ongoing basis.

   
   
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Hosting questions

Q. What is a host?

A.

This is the term given to the company that actually stores your web site and makes it available to the cyberspace public. Think of the web site as an item inside a vending machine a web designer has created for you. You then need to place that item into a vending machine and make it available to the public — that’s the same as your web site host, with one exception: simultaneous requests can be made of the host server. If too many simultaneous requests are made on the server it will crash the server. Generally speaking the lower the monthly charge for a shared hosting the more accounts per server which translates in lower storage space and slow speed.

Like vending machine operators, there are some good hosts and some that could be a little better.

The important aspects to know about your host are:

  • Can they cope with the type of site you have?
  • Will their system be able to cope with the number of visitors your site attracts?
  • Do they provide back up service in case of problems?
  • Do they offer excellent technical service and support?
  • How many accounts do they host per server?

 
Q. What is an ISP (Internet Service Provider)?

A.

The majority of ISPs host web sites but most importantly they provide you with an Internet connection. With others, such as Live Sites, you will still need your ISP for email, and connection to the Internet for web browsing. Examples of an ISP would be Shaw Cable™ or Telus™.

Q. What is the difference between a Hosting company and a Service Provider?

A.

A hosting company holds all files related to a web site on a server type computer and serves up page requests contained in your site.

A service provider connects you to the Internet and your email account.

Q. What are the different types of hosting?
A.

Generally, there are three types of hosting:

  • Shared Server
  • VPS (Virtual Private Server)
  • Dedicated Server

 
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Payment questions

Q. What credit cards do you accept?

A.

At the moment we accept Visa or MasterCard.

Q. What is your payment policy?

A.

Generally we require 50% to start and the balance to be paid in full once the site has been finalized and approved by the customer. Please note that we will not publish the site on the Internet and hand over pass words until full payment has been made to Live Sites.

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Shopping Cart questions

Q. Is there a minimum purchase in effect?

A.

Yes there is a minimum purchase of $30.00CAD.

Q. Do I need to create a customer profile to make a purchase?

A.

No you don't have to create a profile unless you would like to save your personal information so you won't need to fill out the same information the next purchase you make through our shopping cart system. A user ID (which is your email) and a password is required in order to save and access your information.

Q. What credit cards do you accept?

A.

At the moment we accept Visa or MasterCard.

Q. Why is it that when a customer clicks add item to cart it doesn't show on their shopping cart?

A.

Cookies and or javascript must be enabled on your browser in order to use a shopping cart system.

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Guarantee questions

Q. What guarantee do I have that I get what I am promised?

A.

We guarantee all the work performed by us 100%, backed by a money back guarantee if the site is not performing as stated in writting.

Q. What happens a month down the road if we want to make changes?

A.

We would be happy to maintain your site on a ongoing basis or occasional basis. You can hire us on an hourly basis or a retainer type contract.

Q. Do you offer training for our in house staff?

A.

Yes, we do offer basic training initially as part of our service and ongoing training as the case may be for an hourly fee.

Q. Will you be available for future enhancement or updates?

A.

Yes, feel free to get in touch with us for any new developments and or changes to your business..

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General questions

Q. What are the demographics of people using the Internet?

A.

This varies greatly depending on what research you happen to review.

Some data on Internet users suggests:

  • 44% have income above $70,000
  • 65% of users are male
  • Average age: 33

 

46% of adult males (3.0 million) and 36% of females (2.5 million) accessed the Internet in 1999 (this is an increase of 700,000 males and 600,000 females from previous figures).

The business community has the fastest uptake of the Internet of any group.

Q. When I purchase from you in Canadian Dollars with a credit card issued by a US bank, how will my bank statement show my purchase?

A.

Your statement will show a purchase from Live Sites. Each and every day banks set their exchange rates. Your Canadian purchase will be converted to US dollars by your bank according to their official exchange rate for the day of your purchase.

Q. What is SSL?

A.

SSL is an acronym for Secure Server Layer where all communication or data exchange between the user (that's you) and the Internet Provider Server (that's a form on a web site for example) is encrypted while in traffic.

Q. How do I know if I am on a secure site?

A.

Depending on your browser, but usually you'll see a lock icon. Generally if you look at the address bar you'll see the address starting with https:// instead of the usual http://

Q. Does your shopping cart system use SSL?

A.

Yes our shopping cart system uses the highest possible encryption level. You will be aware of it when you go through the checkout process which requires sensitive information. A lock will appear on your browser.

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